INTRODUCTION:
Under general supervision, provides basic economic assistance and casework services to include assessment, consultation and referral, and eligibility determination for Agency clients receiving CSBG/LIHEAP program services; assists with required processes for client tracking/monitoring in both manual and computerized methodologies to include any applicable follow-up activities; prepares all necessary program documentation; and disseminates program/agency information as appropriate. Keeps the Community Services Program Director and Supervisor informed on any issue with the potential for a significant impact.
DUTIES AND RESPONSIBILITIES:
- Determines eligibility of clients.
- Prepares necessary forms/documentation for program services.
- Conducts necessary follow-up tasks with clients to verify emergency and or assistance situation, to include home visits.
- Coordinates services with other Human/Social Services Agencies as necessary to meet the emergency and assistance requests and to avoid duplication of services.
- Assists in the data input, documentation and management of client tracking/monitoring processes using both manual and computerized methodologies as may be required by Agency and or program funding sources.
- Works effectively and positively with other Agency programs staffs and with Local referral agencies regarding Agency programs and the dissemination of information.
- Provides program advocacy, support and technical assistance to other staff for program assistance requirements.
- Performs other assigned duties and or tasks as deemed necessary.
QUALIFICATIONS: ENTRY:
- The minimum requirements are an Associates Degree with one year experience; or a high school education and three years of clerical, social, business and or administrative work experiences; or the equivalent combination of education, training and work experiences.
- The ability to effectively communicate both orally and in writing and in the presentation of and delivery of program reports.
- Demonstrate working knowledge in the usage of desktop computer system and computer entry of client data.
- Microsoft word and windows experience.
- Familiarization with data and/or assessment processes using manual and computerized methods. Ability to travel in service area using Agency vehicle.
- Possess a valid South Carolina driver’s license.
- May be required to travel from time to time using own personal vehicle.
- Ability to maintain and retrieve client files and to visually review.
- Able to lift 30 pounds.
DESIRABLE:
- Bachelor’s Degree with emphasis in Family/Human/Social Services and one year of casework activities/human services work experiences.